FAQ

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Here are general responses to some of the most commonly asked questions about home care. For specific answers that apply to your specific situation, please give us a call at (847) 983-7385

What are the indicators of a good non-medical home care agency?

It reassuring to know that you are in good hands and the soonest you know the better it is. Here are some of the indicators of a good home care agency:

  1. Polite and respectful staff.
  2. Allows your involvement in the design of your plan of service, explain your plan of service, and provide advance notification for any changes.
  3. Properly trained staff to provide home care services.
  4. Provide information on how to report complaints/concerns.
  5. Prompt response to requests/concerns.
  1. Concern of your physical and emotional condition.
  2. Check your home and suggest changes to address special needs and ensure safety.
  3. Discuss emergency preparedness.
  4. Protects your privacy.
  5. Affordability
Is home care services covered by Medicare and Medicaid?

No. Medicare does not cover non-medical home care services.

Medicaid may offer some coverage to eligible Medicaid recipients. Make sure to get these services from a certified Medicaid provider. Visit: http://www.cms.hhs.gov for more information.

What are the advantages when hiring a caregiver from a home care agency?

When hiring a private caregiver, you become the employer of the caregiver which means you are responsible for all state and federal payroll taxes. You need Workers Compensation Insurance to cover you for any claims if the private caregiver gets injured while working at your home. You will also be responsible if claim for disability is filed against you.

It will become your task to supervise, train, ensure they are safe to be with and free of any infectious diseases. Add to the list the hiring of a substitute caregiver if in case the private caregiver will not show up for whatever reason, or be prepared to be alone without care.

Hiring a caregiver from a home care agency like Edren Home Care may appear to cost more than directly hiring a private caregiver. However, with the advantages you get will surely convince you that you made the right decision.

Will I have a choice of who comes to my home?

Yes. We encourage your involvement in the decision-making process. We have a pool of pre-qualified and trained caregivers, each with set skills, availability and experience. We go through a process of matching these caregivers with your needs and requests to find the perfect fit.

Are home care services only available to individuals in their homes?

No. We provide services to you or your loved one wherever you call home. This may include hospital, nursing home or assisted living facilities.

Is there an option for short term and long term senior care?

Yes. You can choose to receive either short term or long term care. We listen to, and understand your problem and able to provide competent guidance in order for our services to meet your needs. We will work with you to create a plan of service tailored to address your needs.

What happens if while receiving services from Edren Home Care and my loved one needed to be moved in a care facility?

Services need not be discontinued because we can transition with you. We will work with you and the receiving facility to continue providing the services you need.

Do I pay the caregiver directly?

No. You never have to pay caregivers directly. You or your authorized representative are invoiced bi-weekly. For other billing options please talk to the care manager assigned to you.

What modes of payment do you accept?

Edren Home Care at the moment only accepts personal checks and money orders. Talk with our office for payment options.

Will someone be available after business hours?

Yes. For continuity and quality of care there is an on-call person available to help you even after business hours.

Do I need a physician's order for your services?

No. You don’t need a physician’s order for our services. You choose the services you want, when to start those services and the frequency these services are provided.

How is my personal and health information kept private?

Edren Home Care management and staff strictly adhere to all applicable federal and state guidelines pertaining to privacy of personal and health information beginning from the initial meeting. This means no unauthorized individuals will be given access to client’s information without a formal consent from the client or legally authorized representative.

Edren Home Care seems like a good choice. What should I do next?

So call us today at (847) 983-7385 to get started and remember time is of the essence and delaying puts your care in suspense.